Customer Support

Mercedes-Benz gasoline engines require the use of premium unleaded gasoline (91 octane or higher). Diesel engines require the use of ultra-low sulfur diesel fuel (15-ppm sulfur maximum). For additional information about fuel for your Mercedes-Benz, please refer to your Operator's Manual, available on the Owners Support page.

Most 2010 and newer Mercedes-Benz vehicles come with the 4th generation Smartkey.

To replace the battery, slide the release tab at the bottom to remove the metal key. Then, insert the metal key into the opening of the Smartkey, and press inward to release the battery cover. The battery tray will pop open, and the battery can be replaced.

Please visit our Resource Centre for instructions on how to reset your service indicator.

Claims can be submitted directly to Xperigo.

Please refer to the RSA section of our website to view further details.

To obtain your radio code, please contact your local Mercedes-Benz dealership for assistance and have your Vehicle Identification Number (VIN) handy. Your VIN is a 17-digit number located on the inside of the driver’s side door (where the door latches when closed), or on the corner of the dashboard where it meets the windshield.

Apple CarPlay is the best way to connect your Apple iPhone to your new Mercedes-Benz. You must connect your iPhone mobile device with a USB cord to the USB port that has the smartphone integration symbol found in your vehicle. The USB cord utilized must be from the original manufacturer (Apple). Depending on the model and the model year of your vehicle, instructions may vary.

• The first time you connect your iPhone; select "Connect" from the menu on your Infotainment screen.
• Then select "Automatically" on the following pop-up.
• Your iPhone will now be connected to your Mercedes-Benz’s Apple CarPlay system.
• Your primary iPhone will automatically connect going forward.
• Select "Manually" should you want to connect a friend or family member’s iPhone.
• You can access CarPlay functions by using the COMAND® controller, hard keys on your center console, or through the Siri voice-activated control system.

*If your vehicle is equipped with MBUX, COMAND control does not apply.
*Apple CarPlay may not be available on all models.

Mercedes me connect (Mmc) is a telematics, connected car program. It is a suite of in-car technology features that gives you control over your car, and control over your life. It includes features such as Remote Engine Start, Remote Lock & Unlock Services, etc. Mercedes me connect is the link between the driver and vehicle. In Canada, Mmc is available on all model year 2019 vehicles or newer, with the exception of the B-Class, smart and Mercedes-Benz Vans.

No, due to its limited functionality (no remote services), we do not offer the Mmc adapter in Canada. Although it is offered in Europe, it is not compatible on Canadian vehicles.

You can create your Mercedes me account at any time on the Mercedes me Portal. However, in order for you to enable and use your Mercedes me connect (Mmc) services, your Vehicle Identification Number (VIN) must be paired to your account. The action of pairing can only be done by an authorized Mercedes-Benz dealership. You will need to present a valid proof of identity (Driver’s License), provide the email address used for your Mercedes me account and present a copy of your vehicle's registration. Once the pairing completed, you will need to accept the Terms of Use and activate Mmc services in your Mercedes me account. Finally, you will also need to download the Mercedes me App on the App Store in order to use connected services on your mobile device.

In the event of an emergency, please contact Mercedes-Benz Canada’s Roadside Assistance Services (1-800-387-0100) to receive immediate assistance. Our Roadside Assistance team is there to help 24 hours a day, seven days a week.

For all financing and leasing inquiries, please contact Mercedes-Benz Financial Services (1-888-532-7362).

One of their Customer Service experts will be able to assist you Monday to Thursday, 8:30 am to 7:00 pm (EST) and on Fridays from 8:30 am to 5:30 pm (EST). Please have your banking information and Mercedes-Benz Financial Services account number(s) available so that they can serve you as quickly and efficiently as possible.

If you require any assistance with Mercedes me connect (Mmc) services, please contact the Mercedes-Benz Customer Assistance Centre (CAC) at 1-800-387-0100, Monday to Friday, 8:00 am – 8:00 pm (EST). You can also press the meCall button inside your model year 2019+ connected vehicle or email our team at me-connect.can@cac.mercedes-benz.com

If you have any questions, enquiries or complaints regarding your vehicle, please contact our Customer Assistance Centre (1-800-387-0100).
Our team of experts will be able to assist you Monday to Friday, between the hours of 9:00 am and 5:00 pm (EST). You can also communicate with us via email at cs.can@cac.mercedes-benz.com.

If you are law enforcement seeking routine assistance, please contact cs.can@cac.mercedes-benz.com. Please include the complete VIN, a description of what you seek, and a complete email footer showing your information. Please attach any relevant supporting documents and allow one business day for review.

For stolen vehicle assistance or emergency cases, please contact the Mercedes-Benz Canada Customer Assistance Centre at 1-800-387-0100. Regular hours are Monday – Friday 9:00 am to 5:00 pm EST. For any after-hours calls, please select Option 1 for Roadside Assistance (24/7 service) and describe your emergency to the operator.